Nortinia AI Call Center is a full voice-based customer service — inbound and outbound calls, wired into your ERP, unlimited languages. Picks up in 0.3 seconds, decides who to call back, books into the calendar, sends quotes, and can place parallel outbound calls to third parties while still talking to you. A 15-person call center runs €36-54k/mo. Nortinia AI Call Center Growth is €3,490/mo.
A 15-person call center runs €36-54k/mo. Nortinia AI Call Center Growth is €3,490/mo. 90%+ savings, 24/7 coverage, unlimited languages.
+47calls handled in the last hourAn average 15-person inbound-outbound call center runs €36-54k/mo — salaries, payroll taxes, software licenses, telecom, training. Nortinia AI Call Center Growth runs €3,490/mo. Same work, at machine speed, in unlimited languages, 24/7, never quits and never goes on vacation.
Plus the CEO's time scheduling shifts. Plus the lost customer who calls at 7pm Friday and no one picks up. Plus the 4-6 minute average hold time that makes them hang up first.
Bigger one-time investment — you have to map out the company's call workflows and communication scripts. After that it runs 24/7, in unlimited languages.
AI Call Center isn't an IVR tree, and it's not a chatbot in voice-only mode. It's a full-featured phone agent that knows your business processes and can execute ERP-level transactions. Below are 12 concrete scenarios — exactly how customers use it.
A visitor books accommodation through a travel agency, but has a special request not on the website. They call the agency. While they're talking to the AI Call Center, the AI in parallel calls the accommodation, sorts the issue out in the right language, and returns to the caller with the answer — without a single pause in the conversation.
"I need legal info." The AI scans your entire internal policy + relevant statutes in seconds, then delivers expert-level advice. Depending on your delegation level, it can even represent the company — drawing from whatever documents it has access to.
On an outbound sales campaign the AI dials 200 leads at once, voice-led but with all 14 channels pre-warmed. It qualifies intent and only routes hot leads into the salesperson's actual calendar — booked, not promised.
The patient calls the clinic. The AI checks the doctor's calendar, books the right slot, confirms via SMS, and files the visit into the EHR. With consent, it can also collect pre-visit symptom info after security verification.
The customer calls support with their order number. The AI runs 2-factor authentication (e.g. date of birth + last 4 of card), then pulls live status from the ERP, gives the ETA, and SMS-es the tracking link.
The caller starts in Hungarian, then mid-call mentions they're abroad. Within one sentence the AI switches to English (or German, Spanish, Chinese — whatever they're really speaking) and continues in their native language. The caller never feels the transition — just a natural language switch.
The caller reports an incident. The AI gathers structured data (date, location, parties involved, damage), then in parallel dials 3 partner garages, checks their capacity, and returns to the caller with the 3 nearest available slots — in a single conversation.
The prospect wants to see 3 apartments. The AI in parallel checks 3 owners' calendars, finds the 2 time slots where all three are available, and books the listing agent in too. One call, three coordinated bookings.
An employee calls the internal HR line. The AI infers intent (payroll vs benefits vs compensation), and either routes to the right HR officer, or — if it's a simple document request (e.g. employment letter) — handles it itself after identity verification.
A customer calls outside hours. The AI gathers the issue, classifies urgency, and for critical cases pages the on-call team (SMS + phone). For non-critical cases it files a ticket and promises a callback by morning — automatically scheduled.
The AI calls existing customers 30 days before renewal, offers loyalty pricing, and closes the renewal live on-call — confirming payment, emailing the new contract. It can also reschedule the call if the customer isn't free right now.
A journalist calls the press line. The AI provides the press kit, verifies embargo status, and if an exclusive interview is requested, escalates to the communications director — while logging the journalist's name, outlet, and topic.
This is the capability that makes Nortinia AI Call Center the highest-tier product in the stack. While you're talking to it, the AI can in the background start another outbound call — to a partner, a hotel, a supplier, a colleague — handle the matter in the right language there, and come back to your conversation with the answer. The flow never breaks. A human agent literally can't do this. An AI can.
The line never rings empty. The AI picks up instantly and listens to your need — in any language you call in. It recognizes returning callers.
“"No queue. No IVR tree."”
You mention you have a special request for the hotel. The AI <em>mid-conversation</em> calls the hotel in the right language, while keeping your conversation going. You stay on the line, chatting through the details.
“"Works in the background. You don't feel a pause."”
The AI returns with the answer. "I confirmed with the hotel — they've held a dinner slot, and the allergen-free menu is available." It books into the calendar if needed and sends an email confirmation.
“"One call. One issue. Six transactions executed."”
Not a feature list — a results list. Each item is concrete work you used to pay people for, or had no capacity to do at all. Real, voice-based, ERP-wired phone handling.
Works both directions. Inbound customer service (support, booking, order status) and outbound campaigns (sales, renewals, callbacks) — same AI, same knowledge base.
Both waysFrom the Growth tier: while talking to you, the AI places parallel outbound calls to partners, suppliers, colleagues — and weaves the answer back into your conversation. The killer feature.
Growth+On Scale, languages are unlimited. The AI answers in the caller's native language, accent-aware. Hungarian formal/informal, German du/Sie, Spanish tú/usted — all on point.
GlobalCalendar booking, invoice status, stock query, quote sending, order entry — all through your business systems, in real time. HubSpot, Salesforce, Pipedrive, custom webhooks.
Live transactionsBefore releasing sensitive data, the AI verifies the caller — date of birth, last 4 of card, unique PIN, voice biometric, or SMS-OTP combinations. Never gives data to an unverified caller.
GDPR + PSD2If the AI judges it's beyond scope, or the caller explicitly asks, smooth handoff to the right colleague — with a pre-brief so the customer doesn't repeat themselves.
Soft handoffEvery call recorded (consent-based, opt-in), automatic transcript, and a 3-5 sentence AI summary into your CRM at the end of every call. Audit, training, dispute resolution all built on this.
ComplianceDetects when someone's frustrated, angry, or here to buy. Decides whether to route to sales, support, or retention — or whether it can close the matter itself.
RealtimeThe platform provisions phone numbers per country, brand, campaign. White-label, local, mobile — backed by Telnyx + alternate carriers.
Per-regionWhere authorized, the AI sends live email quotes during the call, books into the calendar, or issues invoices — all according to company rules (discount limits, approval flows, escalation).
TransactionalCustom voice profile — we record 15-30 minutes from your brand's chosen voice, and the AI takes on that character. Consistent acoustic brand on every call.
Brand voiceCarrier-grade infrastructure, automatic failover if a number / carrier goes down. European data centers, GDPR-compliant storage, 99.9% SLA on Scale.
Carrier-gradePeople hate IVRs because they're static rulebooks that hold you for 4-6 minutes then route you to another rulebook that holds you again. Nortinia AI Call Center is a real voice agent: it understands natural speech, knows your processes, works with your ERP, and executes transactions — exactly the work you used to pay humans for.
This visual ROI helper helps you decide which tier to pick. Nortinia AI Call Center bills per-second (displayed per-minute), and every tier includes prepaid minutes. Overage minute rate drops by tier — Scale is one-third of Starter's per-minute price.
A 15-person call center doesn't answer at 10pm on a Friday. Your customer calls at 10pm on a Friday.
Every Nortinia AI Call Center plan includes prepaid minutes AND an LLM token allowance. Minutes cover the voice/telecom layer, tokens cover the conversational intelligence. Overage flips automatically and gets a per-tier discount. New standard across all Nortinia products.
What's "one minute"? The platform bills per-second internally, displayed rounded to the minute in the UI. A typical order-status lookup runs 45-90 seconds, an inbound booking call 2-4 minutes, an outbound sales call 3-7 minutes. The AI Engine optimizes the token allowance: fast lookups on a cheap model, complex negotiation on the stronger model.
Honest version: this is not a "paste a script tag and go" deploy. Rolling out the Nortinia AI Call Center is a real company project — you have to map every phone workflow, communication script, ERP integration, escalation rule. The consulting package isn't optional — it's required. That's why we recommend the Starter consulting + Call Center onboarding combo. Without it, deployment will struggle and likely fail.
We walk through your entire phone workflow: who calls, with what, where the info goes, who decides, who quotes, how things escalate. Workshop format, 3-5 sessions. Output: documented call scripts.
2-3 weeksWe wire the AI into your business systems — HubSpot, Salesforce, Pipedrive, or custom ERP webhooks. Calendar, invoicing, inventory, customer database. Security layer + audit log on everything.
2-4 weeksBrand voice capture (15-30 min sample), call script fine-tuning, A/B test on 100-200 real calls. Phased go-live: 10% traffic first week, 100% by week three. Continuous monitoring + weekly business review.
3-5 weeksOur consulting team carries you through the whole project. We DO NOT recommend deploying the Call Center without consulting — too many traps (workflow gaps, ERP integration pitfalls, legal-compliance questions). Nortinia Consulting offers Starter / Growth packages dedicated to this — pick one alongside your Call Center onboarding.
If your competitor switches to AI Call Center and you don't — your customers are calling their line, not yours.
The previous generational shift in phone customer service was IVR + outsourced call centers — around 2005. Whoever missed that is still putting customers on 8-minute hold. The next shift is AI Call Center. It's happening now. Whoever starts 12-18 months from now will be behind — and the customer will already have gotten used to the competitor's fast, multilingual, 24/7-available voice service.
— Norbert Kubinyi, founder
A Gen Z buyer is not going to wait 4 minutes at the end of an IVR tree. They'll hang up and try the next result. AI Call Center picks up in 0.3 seconds and speaks like a human.
38% of inbound leads call after 7pm, on weekends, or on holidays. You're asleep or on vacation. Your competitor's AI Call Center is closing the deal.
AI Call Center never says that. It picks up every time, always has an answer or can execute a transaction. Whoever still runs a manual call center in 2 years will be paying 5x more than the market — and going slower.
Separate inbound call center + separate outbound sales + separate language lines = €36-54k/mo. Miss this generational shift → 24/7 your competitor's line picks up instead of yours.
EUR-denominated, billed monthly. 20% off with annual commit. The monthly fee includes the platform AND the included minutes + token allowance AND the Telnyx call infrastructure. Onboarding (process discovery, ERP integration, voice training) is a separate one-time project with the Nortinia consulting team — we don't recommend going live without it.
The first call center that works at night.
500 min / mo · overage €0.15/min · 3M tokens · overage €0.025/1k
Your entire customer service, replaced by an AI.
2,000 min · overage €0.10/min (-33%) · 40M tokens · overage €0.018/1k
Global call center at machine speed — fully AI-driven.
10,000 min · overage €0.06/min (-60%) · 200M tokens · overage €0.012/1k
When the company size demands it.
On request — custom quote
Pair Sales AI with the Call Center and the lead-flywheel closes itself. Sales AI generates outbound leads across 14 channels and produces content + PR signal; AI Call Center picks up the resulting inbound calls and runs the outbound dial-out — at machine speed, in parallel, with full ERP integration.
Pricing tip: Sales AI Growth €1,990 + Call Center Growth €3,490 = €5,480 / mo — fully replaces the marketing-and-call-center stack of a 25-person revenue team.
Both products run on the same Nortinia AI Engine. The difference: Call Center handles unlimited parallel voice calls with recording, transcripts and transfers. The Assistant runs task-specific back-office automations (invoice matching, procurement, reporting) — it's NOT a call center. They work best together: Call Center picks up the phone, Assistant does the back-office work.
No marketing fluff. Concrete numbers, deadlines, answers.
We reply within one business day. Process consultation + demo call + quote. In Hungarian and English.